Returns and Refunds

Use our Customer Returns Portal to start your return. Once you enter your order details, you'll be shown which couriers and services are available for your item, along with pricing.

Your Easy Returns Guide

Step 1: Get Started
Use the Returns Portal and follow the step-by-step instructions.

Step 2: Choose Your Return Method
You'll be shown all available courier options based on your item's weight and size.

Step 3: Prepare Your Parcel
Once you've arranged your return in the portal, please enclose your completed returns slip (located on your invoice) and seal your parcel to ensure it's secure for its return.

You can return your order to the address on the returns label on your invoice. However, by using our Returns Portal you'll always be presented with the best options for your return, based on the size, weight and value of your item.

This includes:

• Royal Mail: drop off and collection
• Evri: drop off and collection
• DPD: drop off

By using our Returns Portal you'll always be able to find the cheapest way to return your item.

The Returns Portal will show you:

• Courier choices available for your item depending on the size and weight of your order. These will include Evri, Royal Mail or DPD.
• Whether home collection is available for your item (Evri or Royal Mail).
• Your closest drop-off locations.
• Cost of returning the item/s.

When returning orders under our 60-day money back guarantee, customers are required to cover the returns cost. All costs will be clearly displayed in the Returns Portal before you choose your option. We have worked with the couriers to ensure the best returns cost for your item.

You have 60 days from receipt of the product to return it for a refund. Returns outside of this period cannot be processed and will be sent back to your default delivery address. If a product is faulty and outside of the 60 days, you will need to contact Customer Care on 0800 51 41 31 for further support.

• Returns Portal notification: you'll receive a tracking link via email from your chosen courier to track your parcel's return journey.
• Email: we'll let you know via email once your order has been processed by our warehouse.
• Online: log in to My Account and select Order Status.
• By phone: call Quick Check on 0800 53 43 33, input your membership number and listen to the service options to hear a status of your order.

Most products will be suitable for an at-home collection. If the Returns Portal offers home collection for your item, you will be able to select:

• Evri home collection (printer required)
• Royal Mail home collection (no printer required)

If home collection is not available based on the item weight/size, the Returns Portal will advise alternative options.

You still have 14 days to cancel your order under your statutory rights. Please follow the instructions provided in the Returns Portal or contact Customer Care on 0800 51 41 31 if you need further assistance.

If your items haven't been despatched from our warehouse, you may be able to cancel your order online.

Check order status:

1. Go to My Orders in your My Account.
2. Select Order Status.
3. Search by item number or order number. 
4. If your order can be cancelled, you’ll see a Cancel Order message at the top right of the screen.

For information on cancelling a Subscribe & Save order, please contact us.

While you can't cancel individual items yourself, you have the option to cancel the entire order online – if you see the ‘Cancel Order’ button - and then place a new one for the items you want. For partial cancellations, if your order hasn't been despatched yet, please contact us and we’ll be happy to help.