Contacting our Customer Care team

For any questions, issues or queries, there are lots of ways to contact us. You can call us and speak to a member of our award-winning Customer Care team, email, write or reach us via social media on X. Log in to your My Account to check order status and your delivery details, and take a look at our Returns and Refunds page for details on making returns. Don't forget we have a 60-day money back guarantee so you can always shop with confidence.

Call us: speak to our friendly Customer Care team on our freephone number 0800 51 41 31. We’re here to help 7 days a week, from 7am to 11pm. 

You can call 0800 53 43 33 anytime to use our Quick Check Service for quick updates on your order or return status.

Email us: use our convenient online contact form to send us an email.

Write to us:
QVC, Customer Operations Centre,
South Boundary Road,
Knowsley Industrial Park,
Knowsley, Liverpool, L70 2QA, United Kingdom

Looking for our Outlet Store?
Come and see us in Warrington at Birchwood Shopping Centre, 34 Benson Road, Birchwood, Warrington, WA3 7PQ. Tel: 01925 813725

Frequently Asked Questions

Log on to the My Account section under ‘My Orders’, select ‘Order Status’, and your full order history will appear. You can browse the list and view the order status next to each order or search the list by a specific item or order number.

For addresses within the UK, our standard delivery time is within 3 – 5 working days from when your payment details are authorised.

For items that come direct from the supplier, this may take longer as they will be delivered according to their delivery timelines.

Delivery to addresses outside the UK (when available), including mainland Europe, will typically take 7 – 10 working days.

There are several ways you can return your items. You can use one of the methods using EVRI or return via Royal Mail. For more details on returning items go to our Returns and Refunds page.

Returns and refunds will be processed as quickly as possible. For more information please see our Returns and Refunds page.

You can shop with confidence and peace of mind at QVC as we have a fantastic 60-day money back guarantee. See our refund policy here.

For the answers to any more questions and to take a look at our full list of Frequently Asked Questions, please go to our FAQs page.