Contacting our Customer Care team

Log on to the My Account section under ‘My Orders’, select ‘Order Status’, and your full order history will appear. You can browse the list and view the order status next to each order or search the list by a specific item or order number.

For addresses within the UK, our standard delivery time is within 3 – 5 working days from when your payment details are authorised.

For items that come direct from the supplier, this may take longer as they will be delivered according to their delivery timelines.

Delivery to addresses outside the UK (when available), including mainland Europe, will typically take 7 – 10 working days.

There are several ways you can return your items. You can use one of the methods using EVRI or return via Royal Mail. For more details on returning items go to our Returns and Refunds page.

Returns and refunds will be processed as quickly as possible. For more information please see our Returns and Refunds page.

You can shop with confidence and peace of mind at QVC as we have a fantastic 60-day money back guarantee. See our refund policy here.