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For any questions, issues or queries, there are lots of ways to contact us. You can call us and speak to a member of our award-winning Customer Care team, email, write or reach us via social media on X. Log in to your My Account to check order status and your delivery details, and take a look at our Returns and Refunds page for details on making returns. Don't forget we have a 60-day money back guarantee so you can always shop with confidence.
Email us: use our convenient online contact form to send us an email.
Log on to the My Account section under ‘My Orders’, select ‘Order Status’, and your full order history will appear. You can browse the list and view the order status next to each order or search the list by a specific item or order number.
For addresses within the UK, our standard delivery time is within 3 – 5 working days from when your payment details are authorised.
For items that come direct from the supplier, this may take longer as they will be delivered according to their delivery timelines.
Delivery to addresses outside the UK (when available), including mainland Europe, will typically take 7 – 10 working days.
There are several ways you can return your items. You can use one of the methods using EVRI or return via Royal Mail. For more details on returning items go to our Returns and Refunds page.
Returns and refunds will be processed as quickly as possible. For more information please see our Returns and Refunds page.
You can shop with confidence and peace of mind at QVC as we have a fantastic 60-day money back guarantee. See our refund policy here.
For the answers to any more questions and to take a look at our full list of Frequently Asked Questions, please go to our FAQs page.
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Shop with confidence with our standard 60-day money back guarantee. Plus, returns are easier with Evri!
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