Returns and Refunds

We recommend using the Evri Parcelshop option as it’s the quickest and cheapest option available. To arrange a ParcelShop drop-off or an at-home collection, visit the Evri website.

• Your parcel should weigh no more than 15kg.
• For an at-home collection you need access to a printer to print the Evri returns label.
• For a ParcelShop drop-off you can simply scan your barcode to print in-store.
• Do not use Evri for items valued at £200 or more.

Your easy returns guide

Step 1: getting started

• If your item came directly from QVC: complete the returns slip that came with your order. Tick the box that best describes the reason for your return and remember to include your QVC membership details and order number.
• If your item came directly from the supplier: please contact us for more information. 

Step 2: choose your return method

• For items under 15kg, we recommend using Evri. You can find the weight of your parcel on your returns slip.
• For items over 15kg, contact Customer Care on 0800 51 41 31 

Things to consider

• If your item contains personal information (e.g., photos, emails), please ensure it is completely erased before returning.
• Please retain your proof of posting.
• If your item's value is £200 or more, we recommend you return via the Post Office, request a ‘signed for’ service and ensure it’s insured.

Returns may take up to 14 days to process. If we have your email, we'll confirm receipt. You can also check your return status by signing into My Account online. Refunds will be issued to the card used for the original order and will appear on your next bank statement.

Misplaced your invoice? No worries, just include a note with the following details:

• Your full name, address, membership details, and phone number.
• Cost of purchase.
• Order number and item number if available.

1. Arranging a courier collection
Head over to Evri's website and follow the easy instructions to arrange a courier collection. Please ensure your parcel weighs no more than 15kg and you have access to a printer to use this service.

2. Drop-off options
You can drop off your parcel at your nearest Evri ParcelShop or Locker Drop-off for a fixed price of £2.24. You also have the flexibility to print your label either at home or in-store.

For more details and to find your local ParcelShop, visit Evri's website.

As well as your statutory right to cancel, every product sold by QVC, unless otherwise stated, is also backed by a 60-day money back guarantee. If a return is requested after the 60-day period, we will not be able to process it, and the item will be sent back to your default delivery address.

Evri tends to be cheaper for returning most parcels. They provide various drop-off points which might be convenient and cost-effective. Standard delivery prices start from £2.24.

The Post Office offers a wide range of services, including tracked and special delivery, which might provide more flexibility but at a higher cost. Royal Mail 2nd class price starts from £3.49.

For all items, please send to:
Returns Department
Liverpool
L70 2ZY

For jewellery items, please send to:
Returns Department
Liverpool
L70 2QF

60-day money back guarantee
Our standard returns policy is 60 days. Every QVC product, unless stated otherwise, is backed by this promise. If you're not satisfied with your purchase, return it within 60 days of receipt for a refund. Please note, your delivery charge is non-refundable. Please note, we don't accept returns for unwanted products after the relevant returns period above. If you try to return a product, we may elect to send it back to your default delivery address. For more details see our full returns policy here.

Getting your refund

• Return the item within 60 days, and you'll get a full refund of the purchase price.
• Delivery charges are only refunded if you cancel within the statutory 14-day period.
• Please allow up to 14 days for processing.
• Refunds are made using the same payment method you used to purchase the product.

Statutory cancellation rights
You have the right to cancel your order within 14 days of receiving the products. Here’s how:

• Return the order.
• Contact us or fill out the cancellation form on www.qvcuk.com.
• Write to us at: Dept R (Cancellations), QVC, South Boundary Road, Liverpool, L70 2QA.

Keep proof of your cancellation. Products must be returned within 14 days of cancellation notice, at your cost. For large or bulky items, you will be responsible for the cost of couriering them to us.

Statutory cancellation refunds

• Full purchase price and standard delivery charges within 14 days of receiving the returned products.
• For express delivery, only the standard delivery cost is refunded.
• Products must be in resaleable condition. Any reduction in refund for handling beyond what’s reasonable in a shop won’t exceed the delivery charge.
• Exemptions - perishable items (e.g., food, flowers), opened audio/video recordings, DVDs, or software, custom-made products, periodicals or magazines, opened sealed health/hygiene products.

Do you have multiple items in a single order?
To receive a statutory cancellation refund, you must return all products in the order when you cancel, apart from any exempt products.

Faulty products
If an item is faulty, damaged, or incorrect, return it for a full refund, including delivery and return postage costs. Contact us if you need to return a faulty product.

No worries, just include a note in your package with the following details:

• Your full name, address, membership details, and phone number.
• Cost of purchase.
• Order number and item number if available.
• Reason for return and the action you would like (exchange or refund).

You can find all these details by logging into My Account and viewing your Order History.

Need assistance? If you need any help, give us a call on 0800 51 41 31 or send us an email. We're happy to provide all the information you need.

If your item came directly from the vendor, please contact us for further instructions.

Return your package to one of the following addresses:

For all items:
Returns Department
Liverpool
L70 2ZY

For any jewellery items:
Jewellery Returns Department,
Liverpool,
L70 2QF

Check your return status

• By phone: call Quick Check on Freephone 0800 53 43 33 to get the status of your return. Simply select your most recent return or enter an item/order number.
• Online: log into My Account and select ‘Order Status’ to see your most recent orders and return status:
• Returned: the item has been received and refunded.
• Replacement: the item has been replaced, and a new order will show in your order history.

Please note: we’re processing returns as quickly as possible. If you’ve returned an item via Royal Mail, please allow a few extra days for your return to be processed.

If your item is valued at more than £200, here's how you can return it:
1. Use the Post Office:

• Visit your local Post Office.
• Request a ‘signed for’ service to ensure your item is tracked.
• Make sure the item is covered by insurance for its full value.

2. Packing your Item:

• Securely pack your item to prevent any damage.
• Include your returns slip

3. Send and track:

• Keep the receipt and tracking number provided by the Post Office.
• Monitor the return progress through the Post Office's tracking system.

Don’t worry, there are still several convenient options for returning your items:

• Evri Collection: arrange a collection from your home via Evri's website. A courier can pick up your parcel from your address on a pre-arranged day. Ensure you have a printer to print the collection label.
• Evri Locker: use the Evri Lockers Locator to find your nearest Evri locker. Once at the locker, follow these steps:
1. Start the process: tap the screen to start and select 'Return' if prompted.
2. Scan the label: either scan your return barcode or enter the code manually.
3. Choose a locker size: based on your parcel size, select the appropriate locker compartment.
4. Open the compartment: the locker will open automatically. Place your parcel inside and close the door securely.
5. Receive confirmation: after securing your parcel in the locker, you’ll receive a receipt or an email confirmation as proof of your return.
• Royal Mail Collection: you can book a parcel collection from your home through Royal Mail's Parcel Collect Service. The postman can collect from your address on a specified day.

• Evri Collection: arrange a collection from your home via Evri's website. A courier can pick up your parcel from your address on a pre-arranged day. Ensure you have a printer to print the collection label.
• Royal Mail Collection: you can book a parcel collection from your home through Royal Mail's Parcel Collect Service. The postman can collect from your address on a specified day.

If your items haven't been despatched from our warehouse, you may be able to cancel your order online.

Check order status:

1. Go to My Orders in your My Account.
2. Select Order Status.
3. Search by item number or order number. 
4. If your order can be cancelled, you’ll see a Cancel Order message at the top right of the screen.

For information on cancelling a Subscribe & Save order, please contact us.

While you can't cancel individual items yourself, you have the option to cancel the entire order online – if you see the ‘Cancel Order’ button - and then place a new one for the items you want. For partial cancellations, if your order hasn't been despatched yet, please contact us and we’ll be happy to help.