Stay in the know
Sign up for your daily Today's Special Value email and discover something new every day
Please note, there will be a pre-authorisation payment made on your card on the day of purchase to ensure that your payment method is valid. This will either be the full amount for your item if you’ve chosen to pay in one go, or the first instalment payment if you’ve chosen our Easy Pay option. This holding payment will be released back to you after approximately 10 days but please be aware that your available balance will be temporarily reduced until this time. The full payment or first instalment for your order will then be taken from your account on the day your item is delivered.
If pre-authorisation fails, a member of our Customer Focus Team will be in touch to obtain an alternative payment method.
You will receive a link via email or text to book in your delivery
If you do not book this in within 48 hours, you will receive a call directly from Sealy to book in your delivery
If Sealy are unable to contact you, a letter will be sent from Sealy to coordinate a delivery date
On the day:
On the day of the delivery itself, you will receive a tracking reference number and a one hour pre-call prior to delivery.
On arrival, the delivery crew will establish they are at the right address and inspect access to the property, as well as your choice of room, to ensure that the product can be delivered safely without the risk of property damage.
The Sealy product will be taken to your room of choice where it will be fully assembled. All product packaging will be removed and disposed of or recycled responsibly.
You will be asked to sign for your delivery, usually on a hand-held device.
Up to one hour after delivery, you will receive a call to ensure that all has gone as anticipated. If it has not, the delivery crew can be sent back if necessary.
Take Back service:
If a 'Take Back' is required, the crew will remove the old product from your bedroom and take it away from the property where it will be recycled as far as possible. You can notify that this service is required right up to point of delivery and collection.
Once the old product has been removed, it cannot be returned if you choose to use the 30 day money back guarantee. The Take Back service is a like for like operation. If you have ordered a mattress only, the crew will only take away an old mattress. If you have ordered a divan set, the crew will take away the divan bed base and mattress.
If you have a wooden bed frame, this will need to be dismantled ready for collection and removal. The crew cannot dismantle wooden or metal bed frames themselves whilst on your property.