Step-by-step guide to returning a product

For added peace of mind, we offer you a 30-day money-back guarantee on every purchase. Follow these simple steps for easy returns.

Step 1: Take out the returns slip attached to your order.

Step 2: Complete the slip and tick the box that best sums up why you're returning the item. Choose from the following options:

• Changed mind
• Did not match expectations
• Item received damaged or faulty
• Wrong item or size received
• Item did not fit
• Item has developed a fault (within warranty)

Please fill in the Comments section if your item is damaged, faulty or doesn't meet your expectations. Make sure you include your QVC membership details and order number.

Step 3: Peel off the adhesive backing and stick the returns slip to the outside of the box/parcel you've received.

If you've misplaced your pre-printed returns slip, use the following addresses:

For jewellery

For everything else

Step 4: Post it. We recommend you get a Proof of Posting which is available, free of charge, from your Post Office. If your item has a value of £200 or more, please request a 'signed for' service at the Post Office and ensure your item is covered by suitable insurance.

Note: If your item weighs more than 4kg (8.8lb), please call our Customer Care team on freephone 0800 51 41 31. They will arrange for a courier to collect your item. The weight of your item can be found at the bottom of your returns label.

Step 5: Sit back and relax. Returns can take up to 14 days to process. If you tick the box to request a returns confirmation, this will be despatched to you once QVC processes your return.

Returning faulty items
If your item arrives in a damaged or faulty state, or if it's different from the item you ordered, then QVC will happily refund the item (or replace where possible) within six months of delivery. Here's how to do it:

• If your item weighs less than 1kg, we will send you a pre-paid label for items via Royal Mail. Just call freephone 0800 51 41 31.
• For bulky items or those over 1kg, we'll arrange for a collection by courier. Call us on freephone 0800 51 41 31. Courier collection usually takes place within 5 working days after the initial request. After you've contacted our Customer Care team to arrange collection, please ensure your item is packaged and ready for the courier.

Refund under our 30-Day Money-Back Guarantee
Under our 30-Day Money-Back Guarantee, we will issue a full refund of your order provided that the product is returned in clean condition and in its original packaging. Your refund will consist of the price paid for the products together with the delivery charges.

Products returned under the 30-Day Money-Back Guarantee will be subject to a compensatory charge (normally equal to the delivery charge). We will normally refund you using the same payment method that you used to purchase the products. For further information on our 30-Day Money-Back Guarantee please see our Terms and Conditions.

Return P&P charges
QVC will only pay P&P for the return of damaged items, faulty items, or for those items different from the original order.

For more information about returns see our Terms & Conditions.

Nothing in this Guide or our Terms and Conditions or elsewhere affects your statutory legal rights.

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