DON'T WASTE YOUR MONEY
Don't waste your money on this product. Like many other reviewers, my H2O X5 steam mop stopped working just after the 12-month guarantee/warranty period had expired! Many of the accessories had not even been used! It's almost as if the product is built only to last 12-18 months. Other brands have two years warranty. On contacting the manufacturer's Customer Services team they offered me the options of returning the item to them (at my cost) for a chargeable, non-refundable repair that may not be successful, or purchasing a new 'main section'. Both of these options would each have resulted in a cost almost equal to that of purchasing a new highly reputable brand's alternative model (with a two year warranty period).
September 22, 2014
Handle very hard to manage. The long handle inserts into the pipe which is metal so it bends when you push it, the water cap is useless if you have problems with your fingers Not worth the money ,returned it after the first time I used it
September 08, 2014
It was good while it lasted!
I was very impressed with this when it first arrived and I steam cleaned everywhere! However, over time I rarely used it until I came to use it when it had just exceeded 12 months and it had ceased to work. Very disappointed and husband threw it in the bin; although after reading many similar comments, I wish I'd pursued it with QVC. Too late now!
September 02, 2014
Died after 18 months
Do not purchased this product. Like other buyers mine has also stopped heating after about 18 months so now I have a useless steam mop and outside the guarantee so can't send it back.
August 30, 2014